Users Privacy Policy: Gaia (DODO Delivery) App
1. Controller
We have a manual and automated system to process personal data. The mobile app processes personal data only of users who have login credentials. The credentials are provided only to a person in a legal relationship with any company under the DODO brand, which means any company listed below. The group of companies under the DODO brand process the personal data of couriers and courier partners. The following entities act as a joint controller and are referred to in the rest of this document as “we”, or “DODO”:
DoDo services s.r.o., as a developer and owner of the app.
Business IN: 061 98 180,
registered office: Křižíkova 702/39, Karlín, 186 00 Praha 8,
company registered in the Companies Register maintained by the Municipal Court in Prague, section C, insert 277955
DoDo Czech s.r.o.,
Business IN: 241 28 848,
registered office: Křižíkova 702/39, Karlín, 186 00 Praha 8,
company registered in the Companies Register maintained by the Municipal Court in Prague, section C, insert 277955
Inveo.cz s.r.o.,
Business IN: 28541669,
registered office: Křižíkova 702/39, Karlín, 186 00 Praha 8,
company registered in the Companies Register maintained by the Municipal Court in Prague, section C, insert 149063
DoDo services s.r.o.,
Business IN: 061 98 180,
registered office: Křižíkova 702/39, Karlín, 186 00 Praha 8,
company registered in the Companies Register maintained by the Municipal Court in Prague, section C, insert 277955
2. Contact
Contact the Data Protection Officer (DPO): GDPR@idodo.group
3. The purpose for processing and processed data
In the mobile app for couriers, we process:
- Name
- Surname
- Location
- Phone number
- Courier ID (internal Gaia number)
- Photos taken or uploaded in the application
- Action log
- Data provided to user during assigned missions
- Technical data
Purpose for processing your data
We process your personal data in order to be able to pay remuneration to the courier and fulfill the obligations of the legal agreement. We also process your personal data to fulfill the obligations of other projects and agreements with our business partners/clients.
Legal basis: Contract performance
Location services
The mobile app collects, provides, and processes location, only if the user is logged in and has started shift, or active time frame.
When performing services as a courier, DODO needs permission to access location services through the permission system used by the mobile operating system or browser. We may collect the precise location of the device when the Gaia Courier App is running in the foreground or background. The location tracking feature must be enabled through the settings of the mobile device, or when notified by the mobile app. If location feature is disabled in the device settings, or the GPS is turned off in the mobile device, we will not receive precise location information. This will prevent the courier from being able to start tasks and
would lead to a breach of contractual obligations.
Legal basis: Contract performance
We process personal data in order to communicate with the courier, to maintain safety measures, and to ensure compliance with the service agreement between the courier and DODO.
We may also process location data if we have a legitimate reason to do so for verifying your missions status and to provide this information to our business partners for customer support purposes.
We don’t process localization data if the user is logged out of the Gaia App, or has no active shift, or active time frame (Courier is available).
Legal basis: Contract performance
Other personal data
We collect and process personal data so that we can administer and fulfil our legal obligations. This includes data processed for complying with our bookkeeping obligations, and providing information to relevant authorities, such as tax authorities, for example.
Legal basis: Legal obligations
We may also process personal data in relation to claims handling, authority investigations, debt collection, and legal processes.
Legal basis: Legitimate interest
DODO may process all data, including pickup and drop-off location collected during courier performance of deliveries and pick-ups, for solving customer complaints and responding to safety incidents that relate to a breach of the service agreement between us and the courier,, or a breach of law.
When processing the courier’s data, such as pickup and/or drop-off locations, we ensure and take care of the right to privacy. We use anonymized or non-personally identifiable data when possible. DODO will also process personal data to ensure compliance with the agreement between any company with the right to use DODO brand, and the courier.
Any photographs taken in the application or uploaded by the courier to any part of application, will be processed and used. For example: Part of the legal cooperation with a courier includes the responsibility to take a photo of the vehicle they are using to transport deliveries, and upload it into the app. Furthermore, in the case of any incident or accident, photo documentation is required and protects both sides of any contract.
Legal basis: Legitimate interest and Contract performance
DODO may also process information about the courier’s application usage to analyze any trends in the use. This data could be presented to our business partners. When possible, DODO will do this by using only aggregated, non-personally identifiable data.
Legal basis: Legitimate interest
DODO may automatically collect certain technical data upon visiting or interacting with the Gaia Courier App. Such technical data may include the browser name, the type of computer or device, time spent on different screens, interaction with the services, the time and date of user visits, operating system, app version. While we don’t normally use such data to identify the courier as an individual, they can sometimes be recognized from it, either alone or when combined or linked with user data. In such situations, technical data can also be considered personal data under applicable laws, and we will treat such data as personal data.
We use various technologies to collect and store Analytics Data and other information when the user uses application, including cookies and web beacons. The users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent.
4. Automated decision-making
DODO may use personal data to make automated decisions for matching available and available courier with the missions placed by business partners, or clients. These decisions may be also made manually by an authorized person.
Tasks are matched to the courier by finding missions and quests which are valid in terms of effectivity based predefined parameters. Couriers are anonymized in connection to the automated decision-making and the mission assignments are based solely on the location, mission destination locations, vehicle type and its capacity.
5. Storage period
None of companies listed above store your personal data longer than is legally permitted and necessary for the purposes for which the data were collected. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use. We take reasonable steps to keep the personal data accurate and to delete incorrect or unnecessary personal data.
6. Changes to our privacy policy
We reserve the right to modify this policy at any time. Any changes we may make to our policy in the future will be notified and made available to you using the Mobile App. Your continued use of the services and the Mobile App shall be deemed your acceptance of the varied privacy policy.
