Delivery speed is important to three quarters of customers in all countries. Specifically:
Delivery within 90 minutes or same day is most often preferred by Gen Z.
If an e-shop only offers a slow shipping method, more than a third of customers leave. In the Czech Republic, Germany and Hungary this is 37% and in Slovakia 36% of respondents.
Most often, people want their purchases delivered to their home or work.
Germans are in the lead with this requirement at 77%, followed by Hungarians (63%), Slovaks (52%) and Czechs (44%).