Transformative changes are happening in April. This is a great chance for online stores to be ready for the busy holiday shopping season. 

The e-commerce industry usually has its annual reckoning at the start of the year. Assessment of previous year’s performance, establishment of new goals, and preparations for future improvement all take place during the first three months of the year. Changes and new innovations may often be tested and implemented in the second quarter. In the busy season (October–December), those that seize this chance will have a leg up. 

 Also, where is the best chance to go ahead of the competition? Give your whole attention to the delivery process. Many advantages accrue to your consumers when you allow them to choose the delivery day and time slot. Your online store will stand out from the competition with so-called slot delivery, which provides your consumers the power to choose their own time. 

What slot delivery brings: 

• greater customer satisfaction through on-time delivery, 

• fewer returns and undelivered parcels, 

• fewer customer support enquiries, 

• higher chance of completing the order already in the basket, 

• more positive reviews and more loyal customers. 

You need to start improving your delivery now 

Now is the perfect moment to launch new technology or services for your online business. Changes to the user experience, new payment options, or delivery methods may all be quietly implemented, fine-tuned, and tested in Q2. 

Typically, it is dangerous to introduce a new solution in the months of September or October, when pre-Christmas promotions are already underway. Under time constraints, changes are less likely to be perfect, and a customer’s dissatisfaction might result from a delivery error. 

Achieving higher levels of consumer satisfaction via slot delivery 

A STEM/MARK poll found that over 90% of Czechs would like to have control over the precise moment of delivery. Customers want to have more control over their delivery – they want to know when their parcel will arrive and not plan their day “sometime between 8am and 6pm“. 

That’s why we at DODO have developed a solution that allows e-shops to implement slot delivery without complex development – in a few clicks thanks to the DODO Widget. This can be easily deployed in the e-shop, offering customers a choice of exact time window for delivery. It enables online stores to deploy slot delivery with only a few clicks, eliminating the need for extensive construction. Customers will be able to choose a precise time frame for delivery, which may be readily implemented in the online store. 

A proven approach in practice 

We have helped dozens of customers in a variety of industries with time slot delivery. For instance, Alkohol.cz was able to reach dozens of daily same-day delivery orders within a few weeks of beginning the business. Better delivery predictability has led to increased customer satisfaction, which Mojeparty.cz is proud of.

Thanks to slot delivery, clients experience: 

• a higher conversion rate for baskets, 

• a decrease in the rates of undelivered packages,  

• fewer requests for customer care, 

• and most significantly positive feedback from customers.

Prepare your online store for the busiest season of the year now

Online shopping is at its busiest just before Christmas. The biggest operating load and related logistical challenges are, nevertheless, brought about by it. By the time fall rolls around, online stores that set up delivery slots in the spring are much more relaxed and ready to go. 

Are you planning any changes to delivery this year? Let us know. Now’s the time to get started and gain a competitive advantage that’s set to capitalize in Q4.