E‑commerce

Delivered to the door. At a time the customer picks.

Let your customers choose the delivery day and time, from small parcels to bulky goods. DODO brings together its own GAIA logistics platform and professional couriers. The result is reliable, convenient delivery that fits around the customer.

97.5%
of orders delivered within the promised time window
96.8%
first-attempt delivery success
4.9/5
average courier rating from customers
Trusted by leading online shops and retail brands
Nespresso
Decathlon
Dr. Max
Rossmann
Benu

Delivery that gives customers a reason to order again.

With ordinary delivery, the customer often has to fit around the carrier, not the other way round. The courier turns up at 1 pm, say, while the customer is at work, and instead of an easy handover there’s another delivery attempt or a trip to a pickup point. With DODO it’s different. The customer picks the day and time that suit them while they are still shopping. The online shop can offer a service that genuinely makes customers’ lives easier and leaves them happier. And a happy customer has more reason to come back and buy more often. That’s how good delivery becomes a competitive edge for an online shop.

Step 01

From small parcels to large appliances.

We deliver everyday parcels, electronics, furniture and bulky appliances. Depending on the goods and what the delivery needs, we send one or two couriers, with carrying upstairs and other add‑on services.

Standard parcels · up to 30 kg

Reliable delivery of everyday parcels.

From cosmetics and drugstore goods to electronics or sports equipment. Our GAIA technology plans delivery routes and capacity efficiently around current order volumes.

Number of couriers1
Delivery in the chosen time windowYes
Used by
Dr.MaxAlkohol.czRituals
Bulky parcels · two‑person delivery · over 30 kg

Bulky goods? We deliver them as a pair.

Large appliances, furniture and other bulky parcels are delivered by two couriers. The service includes carrying upstairs and, for appliances, basic installation, taking away and disposing of the old appliance, and taking the packaging away for recycling.

Number of couriers2
Carried upstairsYes
Basic appliance installationYes
Old appliance taken away and disposed ofYes
Packaging taken away for recyclingYes
Delivery in the chosen time windowYes
Used by
DecathlonNAYPlaneo
Step 02

The customer decides when delivery happens.

At checkout the customer picks the day and a delivery window of one, two or four hours. GAIA keeps checking the capacity available and plans routes so the times on offer can be reliably kept. Same‑day delivery is available too.

Pick a slot
 
Live tracking · minute-precise window
Integrate slots
Step 03

The customer stays in control of the delivery.

From the moment we take the parcel until it is handed over, the customer can see how the delivery is going. A link in a text message shows the current order status, the expected arrival time and, depending on how the service is set up, the courier’s live location.

Step 04

The handover matters.

The courier is often the only person the customer meets face to face during an online purchase. That’s why we care about how our couriers present themselves, how they communicate and how they handle parcels. Every delivery shapes not just how happy the customer is with the delivery, but their whole impression of your online shop.

4.9/5
average customer rating of our couriers
Tomáš K.DODO courier

On the route

Vehicle: Toyota ProaceRoutes completed: 1,240 routesHandover rating: 4.9 / 5

8 / 12 stops

6757

Vinohradská 1415/47, 120 00 Praha 2

Chosen window: 13:0014:00Handed over13:38
5623
9130

A sample of the screen the courier carries during a shift. The name and the figures are made up.

Step 05

Precisely planned delivery. More success the first time.

When customers choose the delivery time themselves, they are more likely to be ready to take the parcel. Precise planning and delivery in chosen time windows give us a high first‑attempt success rate. That means fewer repeat runs, lower costs and happier customers.

96.8%
first-attempt delivery success
Step 01

From small parcels to large appliances.

We deliver everyday parcels, electronics, furniture and bulky appliances. Depending on the goods and what the delivery needs, we send one or two couriers, with carrying upstairs and other add‑on services.

Standard parcels · up to 30 kg

Reliable delivery of everyday parcels.

From cosmetics and drugstore goods to electronics or sports equipment. Our GAIA technology plans delivery routes and capacity efficiently around current order volumes.

Number of couriers1
Delivery in the chosen time windowYes
Used by
Dr.MaxAlkohol.czRituals
Bulky parcels · two‑person delivery · over 30 kg

Bulky goods? We deliver them as a pair.

Large appliances, furniture and other bulky parcels are delivered by two couriers. The service includes carrying upstairs and, for appliances, basic installation, taking away and disposing of the old appliance, and taking the packaging away for recycling.

Number of couriers2
Carried upstairsYes
Basic appliance installationYes
Old appliance taken away and disposed ofYes
Packaging taken away for recyclingYes
Delivery in the chosen time windowYes
Used by
DecathlonNAYPlaneo
Step 02

The customer decides when delivery happens.

At checkout the customer picks the day and a delivery window of one, two or four hours. GAIA keeps checking the capacity available and plans routes so the times on offer can be reliably kept. Same‑day delivery is available too.

Pick a slot
 
Live tracking · minute-precise window
Integrate slots
Step 03

The customer stays in control of the delivery.

From the moment we take the parcel until it is handed over, the customer can see how the delivery is going. A link in a text message shows the current order status, the expected arrival time and, depending on how the service is set up, the courier’s live location.

Step 04

The handover matters.

The courier is often the only person the customer meets face to face during an online purchase. That’s why we care about how our couriers present themselves, how they communicate and how they handle parcels. Every delivery shapes not just how happy the customer is with the delivery, but their whole impression of your online shop.

4.9/5
average customer rating of our couriers
Tomáš K.DODO courier

On the route

Vehicle: Toyota ProaceRoutes completed: 1,240 routesHandover rating: 4.9 / 5

8 / 12 stops

6757

Vinohradská 1415/47, 120 00 Praha 2

Chosen window: 13:0014:00Handed over13:38
5623
9130

A sample of the screen the courier carries during a shift. The name and the figures are made up.

Step 05

Precisely planned delivery. More success the first time.

When customers choose the delivery time themselves, they are more likely to be ready to take the parcel. Precise planning and delivery in chosen time windows give us a high first‑attempt success rate. That means fewer repeat runs, lower costs and happier customers.

96.8%
first-attempt delivery success

What we learned delivering groceries now serves all of e‑commerce.

We refined precise time‑window delivery on online grocery orders, where reliability, precision and efficient planning are a must. Today we build on that experience for everyday e‑commerce parcels as well. The same technology and operational know‑how now serve a wide range of retailers and types of goods.

Pharmacies & medicines
Cosmetics & drugstore
Electronics
Fashion
Sports equipment
Pet supplies
Hobby & DIY
Groceries

Offer delivery your customers will gladly come back for.

We’ll talk through your delivery needs, order volumes and how to connect to our services. Together we’ll find a solution that works for your online shop and its customers.

Request consultation