Delivery is no longer a technical detail. It’s part of the customer’s decision-making. Offering “some delivery” isn’t enough anymore — customers want choice. And e-shops that don’t provide it lose conversions at the critical moment.
Customers today do not want just “any delivery option”. They want to choose. When, how, where and for how much. What was considered a premium extra just a few years ago is now a standard part of customer expectations. And if you do not offer that choice, customers will move to a competitor who does.
| Customer option | Why it matters |
|---|---|
| 🕐 Time slot selection | Reduces failed deliveries, increases satisfaction |
| 🌙 Evening / weekend delivery | Adapts to customers’ real lives |
| 📍 Parcel locker or pickup point | Convenience for those not at home |
| 🚀 Express delivery | Impulse purchases, premium service |
| 🔁 Change of time / address | Real‑time flexibility |
| 👤 Human approach by the courier | Higher trust, personal experience |
(Source: IPSOS & DODO 2024, long‑term operational statistics)
From the customer’s perspective:
From the e‑shop’s perspective:
Do I need to offer all options?
No. But offering at least two (e.g. slots + lockers or evenings + standard delivery) can significantly improve performance.
How much does it cost?
It depends on the chosen partner. To receive a price offer from DODO, contact us here.
Isn’t it too complex for customers?
On the contrary. If the interface is clear, customers perceive time selection as a benefit, not a complication.
Delivery that gives customers a choice is not a luxury. It is an expected standard that directly affects satisfaction, loyalty and the performance of your e‑shop. Give customers control – and you will gain their trust.
Tell us about your delivery programme. Our team replies within one working day.
Fast delivery is no longer enough. Customers want to know exactly when their parcel will arrive and plan their day around it. Precision is becoming more important than speed. Why — and what does it mean for e-shops?
Customers aren’t home during the day. They’re available in the evening and on weekends. Delivery at these times now determines satisfaction, success, and competitive advantage.
Efficient logistics isn’t just about fast couriers. It’s warehouse, dispatch, delivery integration, time slots, and data. We show 5 steps to cut errors and costs.
