Food delivery within 3 hours of ordering, high quality of fresh fruitand vegetables and ensuring the correct temperature for chilled and frozen foods. Those are the guarantees that Billa’s customers can count on thanks to cooperation with DODO. We did not only play the role of the carrier during the launch of the Billa e-shop and the introduction of food delivery, but thanks to our experience we also helped to set up the number of operational and warehouse processes.
Needs of the client:
The need to provide complete last mile logistics for Billa’s emerging online grocery shopping service.
Zero experience with food delivery and logistics towards end customers.
The need to set up logistics and storage processes for a new e-shop.
Definition of delivery zones in order to maximize the number of customers served.
DODO solution:
Analysis of delivery areas, setting up complete operational and logistics processes.
Ensuring several phases of pilot operation until the live launch of the service.
Delivery to customers in hourly slots with 35 co-branded vehicles.
High and stable rating of couriers by Billa e-shop customers..
